CuramLife in Action

Use cases of employees with CuramLife

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Employee with an upcoming knee replacement

SCENARIO: An employee sustains a knee injury from lifting heavy boxes, leading to an ER visit

WITHOUT CuramLife:

An orthopedic specialist recommends surgery.
Post-op self-care issues due to transportation, meal challenges.
Missed follow-ups, work absences strain the finances and frustrate the Employee and the store owner.
A surprise $11,307 bill arrives, causing financial worry (it represents over 40% of the employee’s income).
Slow healing, weight gain, limited motion post-surgery.
Reduced physical therapy (1/week) due to transportation.

Result:

The Employee’s well-being, finances, and work are impacted, causing ongoing distress.
The store owner is also frustrated with staff shortage and limited support options.

WITH CuramLife:

Pre-Op

CuramLife is notified of the upcoming procedure.
The Curam Concierge makes an outbound call to the Employee.
The Concierge helps direct the Employee to a nearby non-profit hospital.
The Concierge helps the Employee locate the financial assistance application to fill out in order to determine eligibility.
The Concierge encourages the Employee to set up their care circle prior to their surgery through the CuramLife Care Coordination App. The Concierge helps them download and understand the CuramLife Care Coordination app for their own care and caregiver support.
The Concierge empathetically communicates the importance of a diet after surgery to aid in a healthy recovery. The Concierge then assists the Employee in registering for the Kelly’s Choice nutritional program.
The Concierge wishes the Employee well for their surgery and sends a follow-up email with a link to the information discussed on the call.

2 Weeks Post-Op
Curam Concierge Rep calls the Employee to:

Inquire about the Employee’s post-surgery feelings.
Offer assistance in scheduling virtual care provider appointments for medical queries.
Check if the Employee requested itemized bill; connect them to BillingNav support if not.
Inquire about pre-surgery financial assistance application; assisting if needed.
Suggest sharing medical records with a Virtual Primary Care Doctor.
Ask about follow-up appointment scheduling barriers (caregiver, transportation).
Offer CuramLife app registration for appointment management.
Empathetically assess nutritional well-being and access to healthy foods.
Connect the Employee with a Kelly’s Choice nutritional program.
Send well-wishes via follow-up email with Curam Calendar link.
Add the Employee to follow-up calendar for services registered through CuramLife.

Follow-up from CuramLife Services

CuramLife Concierge rep makes call to check on the Employee post-procedure, as well as:
Inquiring about registered programs, especially the nutritional program.
Offering assistance and support for their Kelly’s Choice program.
Assessing financial need; supporting the Employee in financial aid application.
Thanking the Employee and sending a follow-up email.

Result:

The Employee attends follow-up appointments via CuramLife app.
Concierge aids in obtaining itemized bill and submitting financial aid application.
No surprise bill received; recovery aided by a Registered Dieticians’ advice.
The Employee appreciates the Curam Concierge and the CuramLife program.
The store owner is satisfied with the resources and the Employee’s return to work.
The store owner is also pleased with the support provided through CuramLife.

Employee with a sick child

SCENARIO: An employee’s child wakes up with a sore throat, swollen glands, and a low-grade fever.

WITHOUT CuramLife:

The employee and their spouse face a quick, difficult decision on who takes off work to get the child to urgent care and who will take a younger sibling to their daycare center.
The parents decide the Employee will call off work to get the sick child to the Urgent Care Center.
The Employee first takes the well child to daycare with the sick child along.
After dropping off the well sibling, the Employee takes the sick child to the closest Urgent Care Center.
At Urgent Care, the Employee and sick child wait nearly 2 hours to be seen by a doctor.
The doctor diagnoses strep throat and prescribes an antibiotic.
Concerned about other sick individuals in the waiting room, the Employee worries about getting sick or the child catching something worse.
The Employee takes the sick child home and stops at a drugstore to pick up a prescription.

Result:

The Employee has taken a full day off work, leaving the store owner unhappy and short-staffed for the day.
The Employee might have caught the same illness as the child, requiring more time off.
The Employee loses a day’s pay due to absence and is dissatisfied.

WITH CuramLife:

The Employee uses CuramLife On-Demand Care services, making a call.
Within minutes, they’re connected to a board-certified physician via their cell phone.
The physician asks questions, examines child’s throat using cell phone camera and lighting.
The doctor diagnoses Strep Throat and prescribes antibiotics, bed rest, and plenty of liquids.
The virtual doctor visit takes about 15 minutes for diagnosis.
The antibiotic prescription is in the CuramLife Low & No Cost Prescription Program formulary.
The Employee picks up their prescription at a local pharmacy for only $5.

Result:

The Employee’s mother cares for the child while the Employee goes to work normally with peace of mind.
The store owner and the Employee are both happy when their work shift goes uninterrupted.

Employee with serious symptoms

SCENARIO: An Employee wakes up and experiences dizziness and difficulty breathing. Additionally, they feel slight chest pain, especially when lifting things. The Employee becomes very concerned and needs to know what is going on.

WITHOUT CuramLife:

The Employee rushes to the nearest hospital emergency room to be evaluated. They had to call in to work to tell the owner they couldn’t be there due to the health issue.
After waiting in the ER waiting room for almost 3 hours, the Employee is finally seen by an ER physician. After examination, they are deemed to just be experiencing an anxiety attack and are prescribed anti-anxiety medication and told to go home and rest.

Result:

The store owner was left without adequate worker coverage for that day and was not happy. The Employee did not get paid for that day and weeks later learned that they had a hospital ER bill of over $3,000!

WITH CuramLife:

Upon experiencing symptoms, the Employee makes an On-Demand Services call and speaks to a board-certified physician via video conference within 15 mins.
The doctor quickly diagnoses a panic attack, not any serious cardiac issues.
The doctor prescribes anti-anxiety medication that can be picked up at nearby pharmacy.
The doctor advises reaching out to a behavioral therapist through the Employee’s CuramLife package.
The Employee schedules an appointment for the next day with a behavioral health counselor.
The counselor recommends exercises, meditation, and lifestyle changes to address anxiety.

Result:

The Employee doesn’t miss work, gets paid, and emerges healthier physically and mentally.

Employee’s access to physical and wellness visits

SCENARIO: While on the job, an Employee struggles with cramps in his legs and is unsure of what to do. The employee hasn’t visited a doctor in 5 years.

WITHOUT CuramLife:

The Employee doesn’t think it warrants an expensive urgent care visit, so he ices his legs at home.
Temporary relief comes from icing, but leg cramps worsen, weight gain noticed, and their ability to work is reduced.
After 6 months, the Employee goes to urgent care. Lab work shows critically low potassium and high cholesterol, risking a major cardiac event.
The Employee faces a large urgent care bill and is unsure which doctor to see for care coordination.
Cost becomes a barrier for the Employee.

Result:

The Employee is burdened with outstanding bills and high stress. Plus, they miss significant work time.

WITH CuramLife:

The Employee chooses a Primary Care Provider and schedules a virtual lunchtime doctor appointment.
The provider conducts a thorough examination including family history, medical history, lifestyle, and screening for major health-related conditions.
Further assessment leads to discounted lab work ordered by the virtual Primary Care Provider.
The Employee schedules labs at 7:30am, before their work shift. Lab results show low potassium causing leg cramps.
The Provider prescribes a low dose of potassium. High cholesterol is also noticed, so the provider prescribes statin from the Prescription formulary.

Result:

The Employee feels better, avoids a major cardiac event, learns importance of prescriptions and dieting, and improves their efficiency at work.

Do you have questions? Call Martha Shasteen at 678-570-8800 Monday-Friday, 9a-5p ET, or email Martha@ESTMservices.com.

CuramLife in Action

Use cases of employees with CuramLife

Employee with an upcoming knee replacement

WITHOUT CuramLife:

Result:

WITH CuramLife:

Result:

Employee with a sick child

WITHOUT CuramLife:

Result:

WITH CuramLife:

Result:

Employee with serious symptoms

WITHOUT CuramLife:

Result:

WITH CuramLife:

Result:

Employee’s access to physical and wellness visits

WITHOUT CuramLife:

Result:

WITH CuramLife:

Result:

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